Sunday, February 8, 2009

Important Challenges that encourage quality

Total Quality Management (TQM) is a way of thinking about how people and systems relate within organizations

Total quality means that every paying attention to all aspects of the organization. Every person and every system can improve, change or develop.

To understand the commitment to TQM and excellence people should

Be good suppliers to internal and external customers
Be good customers
Be good coaches
Be good team leaders team members
Be good communicators and learn how to be better

Observe and process relationships and transactions
Learn to plan, prepare and solve problems
Learn to learn and improve and encourage those around you to do the same
Learn when to listen and when to talk
Never stop learning. (See previous post.)

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